SHIPPING AND RETURNS

LAST UPDATED: 2025
EFFECTIVE DATE: IMMEDIATELY UPON PUBLICATION

SHIPPING OVERVIEW

NXD STUDIOS PARTNERS WITH PRINTIFY FOR ALL PUBLIC EDITION PRINT PRODUCTION AND SHIPPING. THIS POLICY OUTLINES OUR SHIPPING PROCESSES, TIMELINES, AND CUSTOMER RESPONSIBILITIES.

PRODUCTION & PROCESSING

PUBLIC EDITION PRINTS

  • PRODUCTION TIME: 3–5 BUSINESS DAYS
  • PROCESSING: ORDERS ARE SENT TO PRINTIFY’S GLOBAL NETWORK OF PRINT PROVIDERS
  • QUALITY CHECK: EACH PRINT UNDERGOES STANDARD QUALITY CONTROL BEFORE SHIPPING
  • PACKAGING: SECURE ART PACKAGING WITH PROTECTIVE MATERIALS

COLLECTORS EDITION

  • PROCESSING TIME: 7–14 BUSINESS DAYS (HAND-SIGNED AND CURATED)
  • PACKAGING: PREMIUM CUSTOM PACKAGING WITH AUTHENTICATION MATERIALS
  • PERSONAL HANDLING: EACH PIECE PREPARED BY ARTIST DAVID NUSHÉ

SHIPPING TIMELINES

DOMESTIC SHIPPING

  • STANDARD SHIPPING: 5–10 BUSINESS DAYS
  • TOTAL TIMELINE: 8–15 BUSINESS DAYS FROM ORDER DATE
  • CARRIERS: USPS, FEDEX, OR REGIONAL EQUIVALENTS

INTERNATIONAL SHIPPING

  • STANDARD SHIPPING: 10–20 BUSINESS DAYS
  • TOTAL TIMELINE: 13–25 BUSINESS DAYS FROM ORDER DATE
  • CARRIERS: INTERNATIONAL POSTAL AND COURIER PARTNERS

PROCESSING EXCEPTIONS

  • WEEKENDS AND HOLIDAYS ARE NOT BUSINESS DAYS
  • DELAYS MAY OCCUR DURING PEAK SEASONS OR SEVERE WEATHER

SHIPPING COSTS

PUBLIC EDITION PRINTS

  • CALCULATED AT CHECKOUT BASED ON DESTINATION, WEIGHT, AND SIZE
  • TRANSPARENT PRICING — ACTUAL CARRIER RATES APPLIED
  • NO HIDDEN FEES — ALL COSTS SHOWN BEFORE PAYMENT

COLLECTORS EDITION

  • FLAT RATE OR FREE SHIPPING, DEPENDING ON COLLECTION LAUNCH
  • PREMIUM PACKAGING INCLUDED IN SHIPPING COST
  • INSURANCE INCLUDED FOR HIGH-VALUE PIECES

MULTIPLE ITEMS

  • COMBINED SHIPPING — MULTIPLE PRINTS IN THE SAME ORDER SHIP TOGETHER
  • BUNDLE OPTIMIZATION — PRINTIFY CALCULATES THE MOST EFFICIENT METHOD

TRACKING & DELIVERY

  • ALL ORDERS INCLUDE TRACKING NUMBERS
  • EMAIL NOTIFICATION SENT WHEN YOUR ORDER SHIPS
  • TRACK DIRECTLY THROUGH CARRIER’S WEBSITE OR APP

DELIVERY PROCESS:
SIGNATURE REQUIRED FOR COLLECTORS EDITIONS. STANDARD DELIVERY MAY BE LEFT IN A SAFE PLACE. CONTACT YOUR LOCAL CARRIER FOR DELIVERY ISSUES.

INTERNATIONAL ORDERS

  • CUSTOMERS ARE RESPONSIBLE FOR ALL CUSTOMS FEES, TAXES, AND IMPORT DUTIES
  • SHIPPING COSTS DO NOT INCLUDE THESE ADDITIONAL FEES
  • CONSULT YOUR LOCAL CUSTOMS OFFICE FOR ESTIMATES
  • CUSTOMS DELAYS ARE BEYOND OUR CONTROL

LOST, STOLEN, OR DAMAGED PACKAGES

LOST IN TRANSIT

  • INVESTIGATION PERIOD: 21 DAYS AFTER EXPECTED DELIVERY
  • REPLACEMENT ISSUED AFTER CARRIER CONFIRMATION
  • NO REFUNDS — REPLACEMENT ONLY

STOLEN PACKAGES

  • ENSURE SECURE DELIVERY ADDRESS
  • FILE CLAIMS WITH LOCAL AUTHORITIES AND CARRIER

DAMAGED IN TRANSIT

  • SUBMIT PHOTOS OF DAMAGED ITEM AND PACKAGING WITHIN 7 DAYS
  • REPLACEMENTS PROVIDED FOR VERIFIED DAMAGE

ORDER MODIFICATIONS & CANCELLATIONS

  • MODIFY ORDERS WITHIN 24 HOURS BY CONTACTING SUPPORT@NXDSTUDIOS.COM
  • CANCELLATIONS ACCEPTED WITHIN 12 HOURS IF PRODUCTION HASN’T STARTED
  • DIGITAL PRODUCTS ARE NON-CANCELLABLE

CUSTOMER RESPONSIBILITIES

  • VERIFY SHIPPING ADDRESS BEFORE ORDERING
  • MONITOR TRACKING INFORMATION REGULARLY
  • REPORT DAMAGE IMMEDIATELY WITH PHOTOS
  • CONTACT CARRIER FIRST FOR DELIVERY ISSUES

CONTACT & SUPPORT

NXD STUDIOS SHIPPING SUPPORT
📧 SUPPORT@NXDSTUDIOS.COM
⏱ RESPONSE TIME: 1–2 BUSINESS DAYS
NOTE: WE DO NOT PROVIDE SHIPPING UPDATES VIA SOCIAL MEDIA.

POLICY ACKNOWLEDGEMENT

BY PLACING AN ORDER WITH NXD STUDIOS, YOU AGREE TO:

  • OUR PRODUCTION AND SHIPPING TIMELINES
  • RESPONSIBILITY FOR INTERNATIONAL CUSTOMS FEES
  • PROVIDING ACCURATE SHIPPING INFORMATION
  • ACKNOWLEDGING CARRIER DELAYS ARE BEYOND OUR CONTROL
  • REPLACEMENT-ONLY POLICY FOR LOST OR DAMAGED ITEMS
  • NO REFUNDS FOR SHIPPING COSTS

UPDATES & CHANGES

NXD STUDIOS RESERVES THE RIGHT TO MODIFY CARRIERS, COSTS, AND TIMELINES WITHOUT NOTICE.
THE MOST CURRENT POLICY WILL ALWAYS BE AVAILABLE AT NXDSTUDIOS.COM/SHIPPING.